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Working with KT Management is a pleasure. They respond quickly and are always willing to help out where they can. Whether the issue is big or small they work hard to get things sorted to a high level of satisfaction with a low level of fuss
I would like to thank the team at KT Management for all their help I am very grateful. Keep up the great customer service
After issuing the Service Charge Account we had a lovely reply from Tony Millward to say “Thank you for your recent update, very clear and concise and much appreciated.”
‘Thank you very much for dealing with the lock so quickly, I’m highly impressed by your response. Problem reported Thursday evening and resolved Friday lunchtime – can’t ask for better than that!’ Thanks again, Mr Trusselle
In a recent survey, our customer service was rated excellent by Mr Hartland from Tipton
‘I have only praise for you and your team for the way you dealt with our recent problem regarding our drainage. The problem occurred over the Christmas holiday period which caused delays but as soon as you were aware of the issue it was sorted with all haste. I find you easy to speak to and ready to help. My wife has also had dealings with the accounts department who went out of their way to help resolve a problem.’
A note to thank you for keeping me up-to-date with information regarding what is happening and giving me the opportunity to bring any issues to your attention. Everything has always been attended to promptly. The site is always clean and tidy, and the communal ares in my block are always fresh and pleasant. – a difference from what it used to be like under other management when I first came to live here in 2001. KT Management do an excellent job and I have found everyone I have contacted pleasant and courteous. Dave the Property Manager, particularly has made a difference since you took over customer services.
This management company is the best company we have ever worked with, information that typically takes up to minimum of 10 days was delivered in less than 10 hours, we commend them on the professionalism and efficiency.
A huge thank you to KT Management for fantastic customer service. I approached KT Management with a enquiry that I needed to be dealt with swiftly. This was done brilliantly with great communication from Kim who keep me updated the whole way through the process. I couldnt have asked for a better service than the one provided. Thank you so much for all of your help.
“Thanks for all your hard work”
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