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All our quarterly meetings are conducted to a well prepared agenda with all information up to date and an opportunity to discuss any issues we the directors may have.
I would like to take this opportunity to inform you, of comments I have received recently from an estate agent whilst selling my apartment. The agent was “Impressed by how tidy and well maintained the grounds were, and the lawn and shrub area’s well stocked and cared for. The communal hall area’s of the apartment complex are clean, fresh, and modern, with carpets vacuumed, and walls and woodwork painted regularly. KT Management contact details are clearly displayed in the main hallway, and staff and contractor visits for service and maintenance are clearly logged, dated, and signed.” It is not very often that people working within a customer service / focused role get letters of thanks from their customers, and this is my reason for writing to you today. You provide a quality service for the charges paid, and staff are always pleasant and helpful. Thank you and your staff for their hard work while I have lived here.
We act for a number of managing agents and from our experience we have found that both the administrators and property managers of KT Management Company understand the importance of providing timely and accurate financial information to residents in respect of the management of their funds. Based on our constant dialogue throughout the year, we believe the staff to be caring, knowledgeable, responsible and experienced in the management of client funds. The acid test is whether we would recommend a particular managing agent to the directors of a management company and we would have no hesitation in recommending KT Management Company as a high quality property manager.
As residents, we tended not to be listened to. This all changed with KT’s proactive approach to managing our requirements and I’m delighted with the way they bring us all together and keep the place where I live in excellent condition.
“We have been engaged as independent examiner of the service charge accounts prepared by KT Management Company (UK) Ltd since 2013. We have found the accounts that are produced are of a high standard and are both transparent and easy to follow, which not only aids our examination of the accounts but should also help the users understanding of the figures.”
After issuing the Service Charge Account we had a lovely reply from Tony Millward to say “Thank you for your recent update, very clear and concise and much appreciated.”
We would like to say how pleased We are to find the accounts so straight forward and accessible, and also congratulate you on the good stewardship of the maintenance charges. One hears of so many people detesting their maintenance companies because they feel “ripped-off” by them. Thankfully we are in a position to say to people “well ours do a good job and at a reasonable cost”, so thank you.
Thank you very much for what you have done to assist with the noise issues , it is very much appreciated.
“Thanks for all your hard work”
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