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I think KT Management do a great job, especially at keeping in touch as I’m always getting emails about the site, which for me, is reassuring and the grounds have been really well maintained.
Working with KT Management is a pleasure. They respond quickly and are always willing to help out where they can. Whether the issue is big or small they work hard to get things sorted to a high level of satisfaction with a low level of fuss
‘May I first congratulate you on what appears to be a concerted effort to make all of the Stourport site more appealing and practical. Your endeavours have not gone unnoticed! Well done, as it appears more attention to detail has been taken into consideration and the window cleaning is much improved also!’
It’s refreshing to know what’s going on and that issues are being addressed
We act for a number of managing agents and from our experience we have found that both the administrators and property managers of KT Management Company understand the importance of providing timely and accurate financial information to residents in respect of the management of their funds. Based on our constant dialogue throughout the year, we believe the staff to be caring, knowledgeable, responsible and experienced in the management of client funds. The acid test is whether we would recommend a particular managing agent to the directors of a management company and we would have no hesitation in recommending KT Management Company as a high quality property manager.
A note to thank you for keeping me up-to-date with information regarding what is happening and giving me the opportunity to bring any issues to your attention. Everything has always been attended to promptly. The site is always clean and tidy, and the communal ares in my block are always fresh and pleasant. – a difference from what it used to be like under other management when I first came to live here in 2001. KT Management do an excellent job and I have found everyone I have contacted pleasant and courteous. Dave the Property Manager, particularly has made a difference since you took over customer services.
All our quarterly meetings are conducted to a well prepared agenda with all information up to date and an opportunity to discuss any issues we the directors may have.
We would like to say how pleased We are to find the accounts so straight forward and accessible, and also congratulate you on the good stewardship of the maintenance charges. One hears of so many people detesting their maintenance companies because they feel “ripped-off” by them. Thankfully we are in a position to say to people “well ours do a good job and at a reasonable cost”, so thank you.
I would like to take this opportunity to inform you, of comments I have received recently from an estate agent whilst selling my apartment. The agent was “Impressed by how tidy and well maintained the grounds were, and the lawn and shrub area’s well stocked and cared for. The communal hall area’s of the apartment complex are clean, fresh, and modern, with carpets vacuumed, and walls and woodwork painted regularly. KT Management contact details are clearly displayed in the main hallway, and staff and contractor visits for service and maintenance are clearly logged, dated, and signed.” It is not very often that people working within a customer service / focused role get letters of thanks from their customers, and this is my reason for writing to you today. You provide a quality service for the charges paid, and staff are always pleasant and helpful. Thank you and your staff for their hard work while I have lived here.
In a recent survey, our customer service was rated excellent by Mr Hartland from Tipton
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