When maintenance fees are issued, we are sure you can appreciate that the amount invoiced is based on estimated costs for your site over a certain period of time.
But what happens with the funds not spent? I hear you say…
The money collected through maintenance fees are and should be treated in line with Section 42 of the Landlord and Tenant Act 1987, which requires any monies collected to be held on trust.
Did you know that a “Summary of tenants’ rights and obligations” must by law accompany a demand for service charge.
I had a reminder the other day that Christmas was on it’s way; won’t be long before the shops stock up with everything festive and your bank card is in need of a rest.
Now is an ideal time for you to plan ahead…
… Start by writing a list of items you need to take with you every time you go shopping. Shops spend a lot of time planning displays and offers to make you think you need them when in fact you don’t.
…. Plan your menu for the week, this will help you create your shopping list and only buy items that you know you will use.
At this unprecedented time we have made some operational changes and have closed our offices. The team are however still here to support you although for the time-being we will need your co-operation to communicate with us by email please.
Given the volumes we know we will not be able to reply immediately but if you could remain patient for the reply if applicable, you will most certainly receive a response but please resist the temptation to send several other emails, it will not only help us manage enquiries but enable us to identify any priority emails relating to emergencies etc
Rest assured we are doing everything we can, working within Government guidelines, to maintain services while at the same time protecting our staff, clients and contractors.
Finally, if we could ask you not to send any paper correspondence to our offices please, and to arrange for any payments to be submitted electronically it would be greatly appreciated.
Thank you for your understanding, look after yourselves and please stay safe.