We were contacted by a director from a block of apartments where the residents had purchased the freehold. The had self-managed the site for several years but due to ill health and retirement they decided to look to appoint an agent to look after the running of the apartment blocks and grounds, freeing up their valuable time.
We initially asked to be sent the lease; this will establish if there are provisions to allow a managing agent to act on behalf of the company (the site).
Once we established the terms of the lease we arranged to meet the directors at the block, for us to see what is involved but also to introduce ourselves and pass over information on KT-Management and the services we provide and discuss the future plans of the site.
We received feedback from the directors after the meeting and we were told that they would like to use KT-Managements services.
Then we produced a contract between us and the directors (the site management company). The contract highlights what services are provided and the frequency. We also drew up specifications for gardeners and cleaners for each individual site and discuss these with the directors to make sure they are happy with the specifications put in place. The directors were able to give us their input on whether they wanted to continue using their current contractors or if they wanted us to obtain new quotes for new gardeners and window cleaners.
The final stages of the process was for us to set up new site bank accounts in line with the Landlords and Tenants Act and look at the accounts. Then we send out our welcome packs to residents with information of the handover along with contact numbers and our information. We also held a residents meeting so the residents could meet us and discuss the needs of the site where they live.
Some initial work and communication is needed when a site wants to appoint a managing agent like KT-Management but now the site in question are free from property management stress and they have more time to themselves whilst having the amount of involvement that they desire.
At this unprecedented time we have made some operational changes and have closed our offices. The team are however still here to support you although for the time-being we will need your co-operation to communicate with us by email please.
Given the volumes we know we will not be able to reply immediately but if you could remain patient for the reply if applicable, you will most certainly receive a response but please resist the temptation to send several other emails, it will not only help us manage enquiries but enable us to identify any priority emails relating to emergencies etc
Rest assured we are doing everything we can, working within Government guidelines, to maintain services while at the same time protecting our staff, clients and contractors.
Finally, if we could ask you not to send any paper correspondence to our offices please, and to arrange for any payments to be submitted electronically it would be greatly appreciated.
Thank you for your understanding, look after yourselves and please stay safe.