Here at KT-Management we can come across a variety of different maintenance issues when looking after apartment blocks. With our extensive check list that we use on our site visits, we try and be pro active not reactive. Responding to maintenance issues in a swift and professional manor is very important to us.
Over the years we have built up a large database of reliable and trusted contractors, but we are still happy to build new relationships with new and local contractors to provide our clients with a variety of services at competitive prices..
Every day is different when managing apartment blocks, we have some common faults for example replacing light bulbs to more complex situations like the case study I will reflect on now.
We had a situation in a block of apartments that effected three residents. The toilet in the ground floor apartment was backing up, not only into the ground floor apartment but the first floor apartment also. With the second floor apartment experiencing smells.
The first thing we did was to arrange for a professional expert to attend the site to assess the situation , we also attended site to meet the residents involved and to inform them that we were dealing with the situation.
It was established that the bathroom floor and suite in the ground floor apartment would need to be lifted to fix the problems with the shared soil stack. This is when we had to communicate with our own contactor and that of the residents plumber to put the bathroom back to how it was. We also updated all parties involved as to what work was being carried out and timescale for completion. This issue was resolved swiftly with all residents remaining informed.
With more complex maintenance issues communication is vital to make sure there is as little disruption as possible for residents. Also we can communication between contractors so they are aware of the situation and can get the issue resolved as quickly as possible.
At this unprecedented time we have made some operational changes and have closed our offices. The team are however still here to support you although for the time-being we will need your co-operation to communicate with us by email please.
Given the volumes we know we will not be able to reply immediately but if you could remain patient for the reply if applicable, you will most certainly receive a response but please resist the temptation to send several other emails, it will not only help us manage enquiries but enable us to identify any priority emails relating to emergencies etc
Rest assured we are doing everything we can, working within Government guidelines, to maintain services while at the same time protecting our staff, clients and contractors.
Finally, if we could ask you not to send any paper correspondence to our offices please, and to arrange for any payments to be submitted electronically it would be greatly appreciated.
Thank you for your understanding, look after yourselves and please stay safe.