We plan to achieve this by giving a great service as set out in our commitments below, as well as ensuring our work is excellent value for money.
We believe in making your life easier and saving you time and stress; this is why we have developed a proactive approach to our service which incorporates:
None of us likes paying bills, especially when we have no choice over them; that is why we believe that by keeping you in the picture you are getting value for money and know how it is being used. We do this by providing:
We believe that communication in all forms is the key to improving our service and your experience with us. This is why we will follow clear steps to ensure you are being cared for. We will: