We plan to achieve this by giving a great service as set out in our commitments below, as well as ensuring our work is excellent value for money.
We believe in making your life easier and saving you time and stress; this is why we have developed a proactive approach to our service which incorporates:
None of us likes paying bills, especially when we have no choice over them; that is why we believe that by keeping you in the picture you are getting value for money and know how it is being used. We do this by providing:
We believe that communication in all forms is the key to improving our service and your experience with us. This is why we will follow clear steps to ensure you are being cared for. We will:
At this unprecedented time we have made some operational changes and have closed our offices. The team are however still here to support you although for the time-being we will need your co-operation to communicate with us by email please.
Given the volumes we know we will not be able to reply immediately but if you could remain patient for the reply if applicable, you will most certainly receive a response but please resist the temptation to send several other emails, it will not only help us manage enquiries but enable us to identify any priority emails relating to emergencies etc
Rest assured we are doing everything we can, working within Government guidelines, to maintain services while at the same time protecting our staff, clients and contractors.
Finally, if we could ask you not to send any paper correspondence to our offices please, and to arrange for any payments to be submitted electronically it would be greatly appreciated.
Thank you for your understanding, look after yourselves and please stay safe.