How many times do we take alarms for granted??
Yesterday when a resident heard an alarm from inside an apartment she luckily took notice, She had previously seen the resident leave the apartment block and could start to smell smoke. She called us and then the emergency services were called.
The communal alarms went off and everyone evacuated safely.
The fire service attended and there was no damage done.
We would like to thank the resident and we are pleased this situation was dealt with efficiently and effectively for the safety of all residents.
Also a reminder if you do hear alarms remember…it could be for real.
At this unprecedented time we have made some operational changes and have closed our offices. The team are however still here to support you although for the time-being we will need your co-operation to communicate with us by email please.
Given the volumes we know we will not be able to reply immediately but if you could remain patient for the reply if applicable, you will most certainly receive a response but please resist the temptation to send several other emails, it will not only help us manage enquiries but enable us to identify any priority emails relating to emergencies etc
Rest assured we are doing everything we can, working within Government guidelines, to maintain services while at the same time protecting our staff, clients and contractors.
Finally, if we could ask you not to send any paper correspondence to our offices please, and to arrange for any payments to be submitted electronically it would be greatly appreciated.
Thank you for your understanding, look after yourselves and please stay safe.