In every Lease there are a number of obligations (or does and don’ts) that the flat owner is required to follow. This could include anything from when and how to pay the Service Charge to the actual usage of the flat itself.
In extreme cases where the flat owner does not fulfil the obligations set out in the Lease, legal action is highly likely resulting in the flat owner potentially losing their flat through the legal process called forfeiture.
At this unprecedented time we have made some operational changes and have closed our offices. The team are however still here to support you although for the time-being we will need your co-operation to communicate with us by email please.
Given the volumes we know we will not be able to reply immediately but if you could remain patient for the reply if applicable, you will most certainly receive a response but please resist the temptation to send several other emails, it will not only help us manage enquiries but enable us to identify any priority emails relating to emergencies etc
Rest assured we are doing everything we can, working within Government guidelines, to maintain services while at the same time protecting our staff, clients and contractors.
Finally, if we could ask you not to send any paper correspondence to our offices please, and to arrange for any payments to be submitted electronically it would be greatly appreciated.
Thank you for your understanding, look after yourselves and please stay safe.