As of 1st January 2013 homeowners will be advised by any gas engineer that their gas boiler flue system is “at risk”, if a Gas Safe registered engineer is unable to inspect the flues especially if they are concealed and there isn’t an inspection hatch.
The reason behind this is to raise awareness of the potential dangers from certain types of flues and the risk of exposure to carbon monoxide (CO).
At this unprecedented time we have made some operational changes and have closed our offices. The team are however still here to support you although for the time-being we will need your co-operation to communicate with us by email please.
Given the volumes we know we will not be able to reply immediately but if you could remain patient for the reply if applicable, you will most certainly receive a response but please resist the temptation to send several other emails, it will not only help us manage enquiries but enable us to identify any priority emails relating to emergencies etc
Rest assured we are doing everything we can, working within Government guidelines, to maintain services while at the same time protecting our staff, clients and contractors.
Finally, if we could ask you not to send any paper correspondence to our offices please, and to arrange for any payments to be submitted electronically it would be greatly appreciated.
Thank you for your understanding, look after yourselves and please stay safe.