When you live in a leasehold apartment it’s important the communal areas are well managed, so that they are safe and clean. Not only can it cause stress if the area that you live is badly kept it can also prevent you from trying to sell your property if you choose to do so.
We are often approached by leaseholders who are unhappy with their current managing agent or from site’s who self manage who want to free up their time from management.
Here are some tips of what to look for in a managing agent-
Response Time- How long did it take for your initial enquiry to be responded too? If you feel you had to wait too long this can be a bad sign.
Communication- Is there a good level of communication, so that you understand the process and all of your questions are answered.
ARMA- Are the managing agent’s members of ARMA (Association of Residential Managing Agents), the industry is currently unregulated and companies who are members of ARMA are showing a commitment to high standards. ARMA vet all members and promote excellent standards.
Experience- What experience do the managing agents have? How long have they been operating and what types of developments do they have experience managing?
Arrange a meeting- Can you arrange a meeting to meet the managing agents. This is a great way to get to know the company, the staff and discuss the site needs.
References- Ask for references from residents living on sites the managing agent manage and discuss their experience with using the managing agent.
Visit a site- Visit a site the managing agents manage and see for yourself the standards.
Finding the right management company is vital for the future of your site and your current happiness. Here at KT-Management we know communication is key, working together for a nice, safe and clean environment to live.
If you feel KT-Management could help you contact Kailee
At this unprecedented time we have made some operational changes and have closed our offices. The team are however still here to support you although for the time-being we will need your co-operation to communicate with us by email please.
Given the volumes we know we will not be able to reply immediately but if you could remain patient for the reply if applicable, you will most certainly receive a response but please resist the temptation to send several other emails, it will not only help us manage enquiries but enable us to identify any priority emails relating to emergencies etc
Rest assured we are doing everything we can, working within Government guidelines, to maintain services while at the same time protecting our staff, clients and contractors.
Finally, if we could ask you not to send any paper correspondence to our offices please, and to arrange for any payments to be submitted electronically it would be greatly appreciated.
Thank you for your understanding, look after yourselves and please stay safe.